Refund & Return Policy

At our store, we are committed to providing high-quality products and a positive shopping experience. Please review our refund and return policy before placing your order.

1. Order Cancellations

You have 12 hours after placing your order to request a cancellation.

Once this 12-hour window has passed, your order will enter our processing and production workflow and can no longer be canceled or modified.

2. Returns & Exchanges

Because our products are made to order, we do not accept returns or exchanges due to changes of mind, personal preferences, or ordering mistakes.

Opened packages are not eligible for return unless the product arrives damaged or defective.

3. Damaged or Defective Products

If your order arrives damaged, broken, or with a manufacturing defect, you may be eligible for a replacement or refund at no additional cost.

Please contact our customer support team with your order number, a description of the issue, and clear photos showing the damage or defect.

We will review your request and provide an appropriate resolution.

4. Lost or Undelivered Packages

If your package never arrives, you may qualify for a refund or replacement, provided that:

• You entered the complete and correct shipping address at checkout.

• The package is confirmed lost or undelivered after reviewing the shipping and tracking information.

5. Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete shipping information.

We cannot offer refunds or free replacements for orders that fail to arrive because of an incorrect or incomplete address provided at checkout.

Please double-check your shipping information before completing your purchase.

6. How to Request a Refund

If your order qualifies for a refund or replacement under this policy, please contact our customer support team with your order number and a brief explanation of the issue.

Our team will review your request and assist you with the next steps.

Important: This policy does not limit any consumer rights or protections provided by applicable law.

Thank you for shopping with us!